Refund policy

Brunswick Fur Food (BFF) Refund & Return Policy

At Brunswick Fur Food, we are dedicated to ensuring that both you and your pet have a satisfying experience with our fresh dog food services. We understand that situations may arise where a return or refund is necessary, and we’ve outlined our policy below for your convenience.

1. Eligibility for Returns & Refunds

You may be eligible for a return or refund if:

  • The product delivered is incorrect, damaged, or expired upon arrival.
  • The order does not match what was confirmed at the time of purchase.

2. Items Not Eligible for Return or Refund

  • Products that have been opened, used, or partially consumed.
  • Products that are returned due to a change of mind after delivery.
  • Personalized or custom meal plans unless there is a proven issue with quality or safety.

3. How to Request a Return or Refund

To initiate a return or refund, follow these steps:

  1. Contact Us: Reach out to our customer service team at [insert email address] or [insert phone number] within 48 hours of receiving your order.
  2. Provide Necessary Information: Include your order number, clear photos (if applicable), and a brief explanation of the issue.
  3. Return Process: If a return is approved, we will provide instructions on how to return the product, if applicable.

4. Processing Returns & Refunds

  • Returns: In cases where a return is required, the product must be returned in its original packaging and condition.
  • Refunds: Approved refunds will be processed within 5-7 business days and will be credited to the original payment method. Refund processing times may vary based on your bank or payment provider.

5. Exchanges

If you receive a damaged or incorrect product, we offer exchanges as an alternative to refunds. Simply follow the same process for returns, and we’ll arrange for the correct item to be delivered as soon as possible.

6. Subscription Cancellations

For customers on a subscription plan:

  • Cancellations must be made at least 3 days before your next scheduled delivery.
  • Refunds will not be provided for late cancellations, but you have the option to pause your subscription instead.

7. Exceptional Circumstances

In cases where there are ongoing issues or repeated errors, we may evaluate refund requests on a case-by-case basis to ensure customer satisfaction.

At Brunswick Fur Food, our goal is to keep both you and your furry friend happy. We’re committed to resolving any issues quickly and effectively while maintaining the quality and freshness of our products.