Question 1

What sets Brunswick Fur Food from other brands?

Accepted Answer

Our gently cooked pet meals are crafted with only human-grade ingredients. They contain no additives or preservatives. At BFF we prioritize quality and nutrition that support their overall health and well-being.

Question 2

How do I set up a subscription for Brunswick Fur Food?

Accepted Answer

Subscriptions are a convenient way of organising your pet's daily meals. Subscriptions can be set up upon checkout, you can simply select the option to subscribe. The price on all products drops by 5% when you choose to subscribe. Subscriptions can be cancelled/paused anytime.

Question 3

How can I transition my dog to Brunswick Fur Food?

Accepted Answer

Transitioning often depends on what you have been feeding your dog. If your pup has been eating gently cooked meals, then the transition will be quick. In other cases we recommend a gentle transition, that is why we recommend starting with a trial pack to get your pup used to the new food.

Question 4

Are our pet meals customizable?

Accepted Answer

Absolutely! We understand that every pet is unique, which is why we offer customizable meal options. You can choose from a variety of proteins, and size options. Besides, we provide convenient delivery options that will work for you.

Question 5

How do we support pet health?

Accepted Answer

We strive to provide balanced and nutritious meals that support optimal pet health. Our meals are carefully formulated to meet the nutritional requirements of pets, promoting healthy digestion, shiny coats, and strong immune systems.

Question 6

How does BFF’s dog food subscription work?

Accepted Answer

With a dog food subscription, you receive a fortnightly delivery of two weekly meal plans, each comprising seven meals, delivered at a time convenient to you. Simply place your order online, and we’ll do the rest! With our nutritious meals delivered right to your doorstep, meal planning is easy. Our flexible, obligation-free service allows you to pause, skip, or cancel a subscription at any time. Our only priority is your dog’s health and wellbeing – and your convenience.

Question 7

Are there any perks for subscribers?

Accepted Answer

Dog Food Subscriptions are cheaper than regular adhoc orders, they are delivered free of cost to your doorstep. We have regular offers and gifts for our subscribers and surprise you with teeny weeny pressies every now and then. Enjoy the benefits of premium dog food and convenient delivery tailored for your dog’s needs.

Question 8

Can I cancel or pause my subscription anytime?

Accepted Answer

You are in total control when you place a dog food subscription order with us, you can pause, skip or cancel anytime. We are a local Melbourne based business, we understand you, and we are quite flexible. We go to great lengths to make this work for you, we have diverted orders mid route, we have cancelled delivery on the day of delivery, we have delivered to a customer’s mum, a customer’s neighbour etc.

Question 9

What’s your return or refund policy?

Accepted Answer

If we dont deliver we dont charge - we refund if the food doesn't work for your dog, a healthy dog happy dog is our only priority and that’s our fresh dog food delivery promise to you.

Question 10

How long does delivery take once I place an order?

Accepted Answer

We deliver most of our dog food subscription orders on a Sunday - if you can place your order by Wednesday we will make sure you receive it that week. In recent times we have started working with a food delivery partner for ad-hoc requests and for orders outside of Melbourne metro, so there is a lot of flexibility in delivery coordination at the moment.

Question 11

is your pet food vet-approved?

Accepted Answer

All our meals have been formulated by a certified canine nutritionist, we exceed all AAFCO and FEDIAF guidelines for all life stages.

Question 12

Do you offer raw or cooked options?

Accepted Answer

All our premium dog food meals are currently gently cooked. We will consider a raw range further at some point next year, so watch this space…

Question 13

Where do you deliver in Melbourne?

Accepted Answer

We deliver all over Melbourne. In fact we deliver all over Victoria now.

Question 14

How should you make an initial order?

Accepted Answer

Follow our feeding guidelines based upon your dog’s weight, and consult your vet for any specific nutritional advice. Monitor your dog’s weight and transition them to our food gradually over a few weeks. And remember: our support team is always available on the phone for any advice or additional assistance- helping you every step of the way with your fresh dog food delivery.

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